Frequently Asked Questions 常见问题

Everything you need to know about our flower subscription service 关于我们鲜花订阅服务的一切

Subscription Questions 订阅问题

🌿 How does the subscription work? 订阅如何运作？ +

Choose your plan (Petite $35/week, Classic $55/week, or Grand $85/week), select your delivery frequency (weekly, bi-weekly, or monthly), and we'll deliver fresh, handcrafted bouquets to your door. You can skip, pause, or cancel anytime through your account dashboard.

选择您的方案（Petite $35/周，Classic $55/周，或Grand $85/周），选择配送频率（每周、每两周或每月），我们将把新鲜手工花束送到您家门口。您可以随时通过账户仪表板跳过、暂停或取消。

💐 Can I choose specific flowers? 可以选择特定花卉吗？ +

Our Classic and Grand plans feature curated seasonal arrangements designed by our expert florists. While you can't choose specific stems, you can set preferences in your style quiz (color palette, flower allergies, etc.). Each week's arrangement is a unique surprise featuring the freshest seasonal blooms from the LA Flower Market.

⏸️ Can I skip or pause my subscription? 可以跳过或暂停订阅吗？ +

Absolutely! You can skip up to 2 deliveries per 6-month period at no charge. Additional skips are $5 each. You can also pause your subscription for 2, 4, or 8 weeks. All changes must be made at least 48 hours before your scheduled delivery.

当然可以！您可以每6个月免费跳过2次配送。额外跳过每次$5。您还可以暂停订阅2、4或8周。所有更改必须在预定配送前至少48小时进行。

❌ How do I cancel? 如何取消？ +

You can cancel anytime through your account settings - no phone call required, no hidden fees. Cancellation takes effect after your next scheduled delivery. We'll send you a brief feedback survey to help us improve our service.

您可以随时通过账户设置取消 - 无需电话，无隐藏费用。取消在您下次预定配送后生效。我们会发送简短的反馈调查，帮助我们改进服务。

🎁 Do you offer gift subscriptions? 提供礼物订阅吗？ +

Yes! Gift subscriptions are available for 1, 3, 6, or 12 months. The recipient will receive a beautiful welcome card with your message and can customize their flower preferences. Gift subscriptions don't auto-renew, and we'll notify the recipient before their last delivery with an offer to continue on their own.

Delivery Questions 配送问题

🚚 Where do you deliver? 你们配送到哪里？ +

We deliver throughout the greater Los Angeles area, including Downtown LA, Hollywood, Santa Monica, Beverly Hills, Pasadena, and more. Zone A (core LA) gets free delivery, Zone B ($5 fee), and Zone C ($10 fee). Check our Delivery page for the full zone map.

📅 What days do you deliver? 你们哪天配送？ +

Zone A: Wednesday - Friday
Zone B: Wednesday - Thursday
Zone C: Thursday only

Premium and Luxe subscribers can select a 2-hour delivery window for more precise timing.

🌸 How fresh are the flowers? 花有多新鲜？ +

Extremely fresh! We source flowers from the LA Flower Market and local California farms. Most flowers are cut within 24-48 hours of delivery to your door - that's 3-5 days fresher than national competitors who ship from South America.

Flower Care Guide 鲜花养护指南

Flower care guide

Keep Your Blooms Fresh 让您的花朵保持新鲜

1. Trim the stems - Cut 1 inch off the bottom at a 45° angle using sharp scissors. This helps flowers absorb water better.

2. Change water daily - Fresh water prevents bacteria growth. Add the flower food packet we include with each delivery.

3. Keep cool - Display flowers away from direct sunlight, heating vents, and fruit (which releases ethylene gas).

4. Remove wilting stems - As individual flowers fade, remove them to keep the arrangement looking fresh longer.

1. 修剪花茎 - 用锋利的剪刀以45°角剪掉底部1英寸。这有助于花朵更好地吸收水分。

2. 每天换水 - 清水防止细菌生长。添加我们每次配送附送的花卉保鲜剂。

3. 保持凉爽 - 将花朵放在远离阳光直射、暖气和水果的地方。

4. 移除枯萎花茎 - 当个别花朵凋谢时，将其移除以保持整体新鲜。